Welcome To Our

Company

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International Business Development L.L.C

IBD is part of the IBD GROUP OF COMPANIES - A 100% Omani Business Group with ventures across multiple industries and functions. Read more about the group at WWW.IBD.OM

International Business Development L.L.C (IBD ), was formed to cater to the needs of the energy sector in the Sultanate of Oman. Its genesis began as Ibn Hamed LLC in 1996. In 2005 Ibn Hamed Sales division evolved into present day IBD Sales & Services.

IBD Group is proud to be an extended partner to international companies that seeks business support in Oman and beyond. Incubating their presence in the local market, IBD focuses on adding value to principals , clients and creating win-win solutions for all stakeholders concerned. IBD has formed various special purpose companies and Joint Ventures in different sectors which operate as independent entities or business units.

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25+ YEARS EXPERIENCE

Our Vision

To be a trusted International Business Group delivering sustainable growth through motivated staff and satisfied business partners

Our Mission

We deliver cost effective solutions through our expertise

IBD GROUP OF COMPANIES

We are part of the IBD GROUP OF COMPANIES - A 100% Omani Business Group with ventures across multiple industries and specializations

IBD Sales & Services

IBD Sales & Service Division , represents renowned brands in the energy mining and industrial sector.

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IBD Sales & Services Quality Policy

Our Quality Policy is a foundation for our business as it enables us to establish a foundation for our management systems, customer satisfaction, Principal engagement, and stakeholder growth. Our Quality Policy is defined and strongly driven by the following management principles and values and outlined as follows:

IBD Sales & Service aims to be the best trading service provider in the Industry by building a mutually profitable relationship with our customers, ensuring their long-term success, through the understanding of their needs and the needs of their customers as well, and by achieving our commitments for quality, cost, and schedule defined by systematic research and use of best preventive practices at all levels and ensure reliable risk management. Our aim is to drive continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices, and customer feedback on an ongoing basis. We aim to develop staff competencies, creativity, empowerment, and accountability through appropriate development programs and show strong management involvement and commitment and by establishing strong relationship with our Principals, ensuring long-term feedback process to mutually improve our value proposition to end customers and increase stakeholder value.

The Quality Policy is executed via guiding Quality Objectives, where everyone in IBD Sales & Service is accountable for fully satisfying our Customers and Principals by meeting or exceeding their needs and expectations with best-in-class solutions and services. Our goal is 100% customer satisfaction 100% of the time.

To successfully drive the implementation of the Quality Policy within IBD Sales & Services, critical objectives and measures have been defined. These objectives are defined to provide a framework to align our Quality Management System and the functions, employee, and stakeholders’ targets on an ongoing basis to achieve our goals established within this Quality Policy. Following are the Quality Objectives that drive the implantation of Quality Policy within IBD Sales & Services.

Provide in time, cost effective and compliant products and solutions to our client needs on a ongoing basis

Provide on time delivery of quality Products & Services to our customers for ensuring their project deadlines are met on time and in full

Establish, implement, and review processes and procedures continually to improve productivity, cycle time and reduce re-work on an ongoing basis

Establish necessary communication channels with customers to obtain feedback and carry out improvement actions that aims at increasing customer satisfaction, reduces customer complaints, and maintains a healthy with all customer stakeholders

Ensure a positive relationship with our principals and other vendors (service providers) with systematic processes and feedback mechanisms that supports successful execution of products and services

Manage effective employee engagement and create teams that are focused on quality deliverables, improved performance, increased competency of employees with effective talent management